frequently asked questions (faq's)
Our process typically includes an initial consultation, site evaluation, design support (if applicable), a detailed written proposal, contract approval, scheduling, construction, inspections (if required), and final walkthrough. We structure each project to minimize downtime and keep work moving efficiently.
Time is a major priority for us. We plan projects carefully, coordinate schedules in advance, and focus on completing work efficiently without cutting corners. Our goal is always to minimize disruption and deliver results as quickly as conditions allow.
We maintain clear and consistent communication through scheduled updates, calls, texts, and emails so clients always know where their project stands.
If unforeseen conditions arise, we communicate promptly and explain next steps clearly, including any potential impact on schedule or cost before proceeding.
Start times depend on project size and scheduling. Smaller repairs can often begin quickly, while larger projects may require design coordination or permitting.
Timelines vary by scope. Many repairs are completed in one to a few days, while remodels and additions may take several weeks or months. We aim to complete every project as efficiently as possible while maintaining quality.
Yes. When conditions allow, we prioritize fast and efficient completion of repair projects.
Our residential services include kitchen remodeling, bathroom remodeling, home additions, ADUs and garage conversions, deck and exterior repairs, structural repairs, and full home renovations.
Yes. We handle select commercial projects such as office improvements, restaurant build-outs, tenant improvements, and light commercial renovations.
Yes. When permits are required, Neon Builder can manage the permit process, coordinate inspections, and ensure work complies with local building department requirements.
Yes. We stand behind our workmanship and address covered issues that arise after project completion.
We follow a structured approach to planning, execution, and review to ensure work meets applicable codes, project requirements, and client expectations.
Permit requirements depend on the scope of work and local regulations. We can help determine whether a permit is required.
In many cases, yes. We plan work carefully to reduce disruption and maintain safety.
Yes. Neon Builder manages both the design (when applicable) and construction, providing a single point of contact throughout.
You can contact us through our website, phone, or email to schedule a consultation and site evaluation.
Yes. Neon Builder offers in-house design services for clients who want support with layouts, space planning, and design decisions. This allows us to align design intent with construction realities, helping projects move faster and more efficiently.
Our design services can include space planning, layout development, finish coordination, and construction-focused design support. Services are tailored to the project scope and client needs.
Not always. For many projects, our in-house design services are sufficient. For larger or more complex projects that require architectural or structural plans, we coordinate as needed to ensure compliance and efficiency.
Combining design and construction helps streamline decision-making, reduce revisions, minimize delays, and keep budgets aligned. Clients benefit from a smoother, more efficient process from concept through completion.
We provide clear, written proposals outlining the scope of work and pricing. Most projects are priced as fixed-price contracts, with written change orders used for approved scope changes.
Deposits are collected in compliance with California contractor regulations, with remaining payments due according to the agreed schedule.
We accept check, ACH/bank transfer, and credit cards (transaction fees may apply).
We primarily serve the Bay Area, including San Jose, San Mateo, Pacifica, Palo Alto, Los Gatos, Redwood City, San Francisco, Mountain View, and surrounding cities.
Projects outside our primary service area may be considered on a case-by-case basis depending on scope, timing, and location.
An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "WhatNeon Builder is a California-licensed general contractor specializing in residential remodeling, home additions, ADUs, exterior repairs, and select commercial construction projects. We also offer in-house design services, allowing us to support clients from early concept through construction. Our focus is on delivering high-quality work efficiently, with clear communication and professional project management from start to finish.
are your opening hours?", or "How can I book a service?".
We commonly work on kitchen and bathroom remodels, home additions, ADUs and garage conversions, structural and exterior repairs, deck repairs, and full home renovations. We also complete select commercial tenant improvements and light commercial projects.
We prioritize time, organization, and execution. Our goal is to get the job done right and as efficiently as possible without sacrificing quality. With both design and construction handled under one roof, we reduce delays, improve coordination, and keep projects moving smoothly. Clients value our structured process, realistic timelines, and proactive communication.
Yes. Neon Builder is fully licensed, bonded, and insured in the State of California.
CA Contractor License #: 1131074